A sad day for personal finance (Mint – Intuit)
Intuit bought Mint today. Mint was the only usable personal finance alternative to Quicken. Now, it is only a matter of time until Mint sucks too. Too bad.
The Mint guys posted this on their blog. Blargh. Not very fresh at all…
I posted a comment, but not sure if it will get approved. From a cursory inspection, they only seem to approve the “compliments”. Here’s my comment:
This is only good news for Mint.
This totally blows for Mint users. Looks like Mint management has already drank the Koolaid. They call Intuit (in the post above) a “customer-centric organization”. This is ridiculously far far away from reality if you have ever used any of the Intuit products. Not only they are buggy, but the technical support is horrendously managed and they never get around to fixing any of their problems. To add insult to injury they have new releases every year that we keep buying in vain hope that they fix more problems than they break (they never do). Let me not even get started as to why Quicken PC and Quicken Mac don’t work together.
Next, Mint management now inherits Quicken, so that mess will be a bottomless pit for their energy and time. Kiss anything good that was going to happen to Mint goodbye.
Last, Mint management thinks Quicken is one of the “most trusted and respected brands in software”. Hopefully that’s just for external consumption and they will have the guts to internally acknowledge their products and processes are beyond terrible and get something done about it.
What a sad day for personal finance.
Update 2009-09-15
Another thought to the Mint/Intuit geniuses, as posted on their blog:
I just skimmed through all 336 comments currently showing on this post [see link on my original post]. Approximately 254 of those 336 comments (that’s about 75%) talk about one of the following themes:
- sad or disappointed about the merger
- how the have or will cancel their accounts and/or look for alternative services
- how they went with Mint just to avoid Quicken
- how Intuit’s products don’t work very well
- how Intuit’s customer service & customer relations are terrible
Is anyone going to finally listen to the customers?


